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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0
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Chapter 2 Alarm Troubleshooting
Alarm Procedures
2.7.192 PRC-DUPID
The PRC-DUPID alarm is not used in the ONS 15310 platforms in this release. It is reserved for
development.
2.7.193 PROTNA
Default Severity: Minor (MN) for ONS 15310-MA
SONET Logical Object: EQPT
The Protection Unit Not Available alarm is caused by an OOS protection card when a CTX2500 card
that has been provisioned as part of a protection group is not available. Unavailable protection can occur
when a card is reset, but the alarm clears as soon as the card is back in service. The alarm clears if the
device or facility is brought back in service.
Clear the PROTNA Alarm
Step 1 If the PROTNA alarm occurs and does not clear, and if it is raised against a controller or cross-connect
card, ensure that there is a redundant CTX2500 card installed and provisioned in the chassis.
Step 2 If the alarm is raised against a line card, verify that the ports have been taken out of service (OOS,MT):
a. In CTC, double-click the reporting card to open the card view (if the card is not an cross-connect
card).
b. Click the Provisioning tab.
c. Click the Admin State column of any in-service (IS) ports.
d. Choose OOS,MT to take the ports out of service.
Step 3 Complete the “Soft- or Hard-Reset a Controller Card” procedure on page 2-162 for the reporting card.
For the LED behavior, see the “2.9.2 Typical Card LED Activity During Reset” section on page 2-156.
Step 4 Verify that the reset is complete and error-free and that no new related alarms appear in CTC. Verify the
LED appearance: A green ACT/SBY LED indicates an active card. An amber ACT/SBY LED indicates
a standby card.
Step 5 If the alarm does not clear, complete the “Remove and Reinsert (Reseat) a Card” procedure on
page 2-163 for the reporting card.
Step 6 If the alarm does not clear, log into the Technical Support Website at http://www.cisco.com/techsupport
for more information or call Cisco TAC (1 800 553-2447).
2.7.194 PROV-MISMATCH
For information about this alarm or condition, refer to the “Alarm Troubleshooting” chapter in the
Cisco ONS 15454 DWDM Troubleshooting Guide. That guide discusses all DWDM alarms.
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