Cisco 15310-MA Průvodce řešením problémů stáhnout pdf (Strana 113)

1-77

Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0

78-18394-01

Chapter 1 General Troubleshooting

CTC Operation Troubleshooting

Step 4 Log into CTC. The browser downloads the JAR file from port.

1.10.9 Username or Password Does Not Match the Port Information

Symptom A mismatch often occurs concurrently with a NOT-AUTHENTICATED alarm.

Table 1-16 describes the potential causes of the symptom and the solutions.

Verify Correct Username and Password

Step 1 Ensure that your keyboard Caps Lock key is not turned on and affecting the case-sensitive entry of the

username and password.

Step 2 Contact your system administrator to verify the username and password.

Step 3 Contact the Cisco TAC at http://www.cisco.com/tac or 1-800-553-2447 to have them enter your system

and create a new user name and password.

1.10.10 Superuser Password Needs to Be Reset

Symptom The Superuser password has been lost or compromised.

Table 1-17 describes the potential cause of the symptom and the solution.

Table 1-16 Username or Password Does Not Match the Port Information

Possible Problem Solution

The username or

password entered does

not match the

information stored in

the port.

All ONS nodes must have the same username and password created to

display every ONS node in the network. You can also be locked out of

certain ONS nodes on a network if your username and password were not

created on those specific ONS nodes.

For initial login to the node, enter the CISCO15 user name in capital letters

and click Login and use the password “otbu+1,” which is case-sensitive.

See the “Verify Correct Username and Password” procedure on page 1-77.

If the node has been configured for Remote Authentication Dial In User

Service (RADIUS) authentication, the username and password are verified

against the RADIUS server database rather than the security information in

the local node database. For more information about RADIUS security, refer

to the “Security” chapter in the Cisco ONS 15310-CL and Cisco ONS

15310-MA Reference Manual.

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