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Cisco ONS 15310-CL and Cisco ONS 15310-MA Troubleshooting Guide, Release 9.0
78-18394-01
Chapter 1 General Troubleshooting
PC Connectivity Troubleshooting
Note JRE 5.0 for Microsoft Windows and Sun (Solaris, UNIX) is available on Software R9.0 product
CDs.
1.9.4 Unsupported Platforms and Browsers
Software R9.0 does not support the following platforms:
• Microsoft Windows 95
• Sun, Solaris, or UNIX 2.5
• Sun, Solaris, or UNIX 2.6
Software R9.0 does not support the following browsers and JREs:
• Netscape 4.73 for Microsoft Windows.
• Netscape 4.76 on Sun, Solaris, or UNIX is not supported.
1.9.5 Unable to Verify the IP Configuration of Your Microsoft Windows PC
Symptom When connecting your Microsoft Windows PC to the ONS 15310-CL or ONS 15310-MA, you
are unable to successfully ping the IP address of your Microsoft Windows PC to verify the IP
configuration.
Table 1-4 describes the potential causes of the symptom and the solutions.
Verify the IP Configuration of Your Microsoft Windows PC
Step 1 Open a DOS command window by selecting Start > Run from the Start menu.
Step 2 In the Open field, type command and then click OK. The DOS command window appears.
Step 3 At the prompt in the DOS window (or Microsoft Windows 98, NT, 2000, and XP), type ipconfig and
press the Enter key.
The Microsoft Windows IP configuration information appears, including the IP address, subnet mask,
and the default gateway.
Table 1-4 Unable to Verify the IP Configuration of Your Microsoft Windows PC
Possible Problem Solution
The IP address is typed
incorrectly.
Verify that the IP address used to ping the Microsoft Windows PC matches
the IP address displayed when the Microsoft Windows IP Configuration
information is retrieved from the system.
Verify the IP configuration of your Microsoft Windows PC, see the “Verify
the IP Configuration of Your Microsoft Windows PC” procedure on
page 1-65.
If this procedure is unsuccessful, contact your network administrator for
instructions to correct the IP configuration of your Microsoft Windows PC.
The IP configuration of
your Microsoft
Windows PC is not
properly set.
- Cisco ONS 15310-CL and 1
- Cisco ONS 15310-MA 1
- Troubleshooting Guide 1
- CONTENTS 3
- Contents 10
- 78-18394-01 10
- 4 Error Messages 4-1 21
- Revision History 27
- Document Objectives 28
- Audience 28
- Related Documentation 28
- Document Conventions 29
- Waarschuwing 30
- Varoitus 30
- Attention 30
- Avvertenza 31
- Advarsel 31
- ¡Advertencia! 31
- Varning! 31
- General Troubleshooting 37
- 1.1.1 Facility Loopback 38
- 1.1.2 Terminal Loopback 39
- 1.1.3 Hairpin Circuit 39
- 1.1.4 Cross-Connect Loopback 39
- Test the Facility Loopback 41
- Test the Electrical Cabling 42
- Test the Hairpin Circuit 43
- • Click Delete 64
- Loopcodes on DS1 Ports 65
- 1.5.1 FEAC Send Code 66
- Test the Ethernet Card 68
- Test the OC-N Card 80
- 1.7.2.2 Perform Manual Tests 93
- 1.7.3.1 True Automatic Mode 95
- 1.7.3.2 Manual Prompt Mode 95
- 1.7.5 Perform Loop Tests 98
- Reconfigure the Browser 103
- CTC Operation Troubleshooting 106
- 1.10.4 CTC Does Not Launch 108
- 1.10.12 DCC Connection Lost 115
- 1.11 Circuits and Timing 116
- Circuits and Timing 117
- 1.12 Fiber and Cabling 122
- Fiber and Cabling 123
- 87654321 12345678 124
- Figure 1-12 LAN Cable Layout 125
- Table 1-34 LAN Cable Pinout 125
- 1.13 Power and LED Tests 126
- Power and LED Tests 127
- Verify Card LED Operation 128
- Off-Load the Diagnostics File 128
- Alarm Troubleshooting 131
- 2.1.1 Critical Alarms (CR) 132
- 2.1.2 Major Alarms (MJ) 132
- 2.1.3 Minor Alarms (MN) 133
- 2.1.4 Not Alarmed Conditions 134
- 2.3 Alarm Logical Objects 140
- Alarm Logical Objects 141
- 2.5 Trouble Notifications 146
- 2.5.3 Severities 147
- 2.5.4 Alarm Hierarchy 147
- Trouble Notifications 148
- 2.6 Safety Summary 149
- 2.7 Alarm Procedures 150
- 2.7.2 AIS-L 151
- 2.7.3 AIS-P 151
- 2.7.4 AIS-V 152
- 2.7.5 ALS 152
- 2.7.6 APC-END 152
- 2.7.7 APSB 152
- 2.7.8 APSCDFLTK 153
- 2.7.9 APSCINCON 153
- 2.7.10 APSCM 153
- 2.7.11 APSCNMIS 154
- 2.7.12 APSIMP 154
- 2.7.13 APS-INV-PRIM 155
- 2.7.14 APSMM 155
- Clear the APSMM Alarm 156
- 2.7.15 APS-PRIM-FAC 157
- 2.7.16 APS-PRIM-SEC-MISM 157
- 2.7.17 AS-CMD 157
- Clear the AS-CMD Condition 158
- 2.7.18 AS-MT 159
- 2.7.19 AS-MT-OOG 159
- 2.7.20 AUD-LOG-LOSS 159
- 2.7.21 AUD-LOG-LOW 160
- 2.7.22 AUTOLSROFF 160
- 2.7.23 AUTORESET 160
- 2.7.24 AUTOSW-AIS 161
- 2.7.25 AUTOSW-LOP (STSMON) 162
- 2.7.26 AUTOSW-LOP (VT-MON) 162
- 2.7.27 AUTOSW-PDI 162
- 2.7.28 AUTOSW-SDBER 163
- 2.7.29 AUTOSW-SFBER 163
- 2.7.30 AUTOSW-UNEQ (STSMON) 164
- 2.7.31 AUTOSW-UNEQ (VT-MON) 164
- 2.7.32 BAT-FAIL 165
- 2.7.33 BERT-ENBL 166
- 2.7.34 BERT-SYNC-FAIL 166
- 2.7.35 BKUPMEMP 166
- 2.7.36 BLSROSYNC 167
- Alarm Procedures 168
- 2.7.38 CARLOSS (EQPT) 169
- 2.7.39 CARLOSS (ML100T) 170
- 2.7.40 CLDRESTART 171
- 2.7.41 COMIOXC 172
- 2.7.42 CONTBUS-CLK-A 173
- 2.7.43 CONTBUS-CLK-B 173
- 2.7.44 CONTBUS-DISABLED 174
- 2.7.45 CONTBUS-IO-A 175
- 2.7.46 CONTBUS-IO-B 175
- 2.7.47 CTNEQPT-PBPROT 176
- 2.7.48 CTNEQPT-PBWORK 177
- 2.7.49 DATA-CRC; 178
- 2.7.50 DATAFLT 178
- 2.7.51 DBOSYNC 179
- 2.7.52 DISCONNECTED 179
- 2.7.53 DS3-MISM 180
- 2.7.54 DUP-IPADDR 180
- 2.7.55 DUP-NODENAME 181
- 2.7.56 DUP-SHELF-ID 182
- 2.7.57 EHIBATVG 182
- 2.7.58 ELWBATVG 182
- 2.7.59 ENCAP-MISMATCH-P 183
- 2.7.60 EOC 184
- Clear the EOC Alarm 185
- 2.7.61 EOC-L 186
- 2.7.62 EQPT 187
- 2.7.63 EQPT-MISS 188
- 2.7.64 ERFI-P-CONN 188
- 2.7.65 ERFI-P-PAYLD 189
- 2.7.66 ERROR-CONFIG 189
- 2.7.67 ETH-LINKLOSS 190
- 2.7.68 EXCCOL 191
- 2.7.69 EXT 191
- 2.7.70 FAILTOSW 192
- 2.7.71 FAILTOSW-PATH 192
- 2.7.72 FAN 193
- 2.7.73 FAN-DEGRADE 193
- 2.7.74 FE-AIS 193
- 2.7.75 FE-DS1-MULTLOS 194
- 2.7.76 FE-DS1-NSA 194
- 2.7.77 FE-DS1-SA 195
- 2.7.78 FE-DS1-SNGLLOS 195
- 2.7.79 FE-DS3-NSA 196
- 2.7.80 FE-DS3-SA 196
- 2.7.81 FE-EQPT-NSA 197
- 2.7.82 FE-FRCDWKSWBK-SPAN 197
- 2.7.83 FE-FRCDWKSWPR-SPAN 198
- 2.7.84 FE-IDLE 198
- 2.7.85 FE-LOCKOUTOFPR-SPAN 198
- 2.7.86 FE-LOF 198
- 2.7.87 FE-LOS 199
- 2.7.88 FE-MANWKSWBK-SPAN 199
- 2.7.89 FE-MANWKSWPR-SPAN 199
- 2.7.90 FEPRLF 199
- 2.7.91 FORCED-REQ 200
- 2.7.92 FORCED-REQ-SPAN 200
- 2.7.93 FP-LINK-LOSS 201
- 2.7.94 FRCDSWTOINT 201
- 2.7.95 FRCDSWTOPRI 201
- 2.7.96 FRCDSWTOSEC 201
- 2.7.97 FRCDSWTOTHIRD 202
- 2.7.98 FRNGSYNC 202
- 2.7.99 FSTSYNC 202
- 2.7.100 FULLPASSTHR-BI 203
- 2.7.101 GFP-CSF 203
- 2.7.102 GFP-EX-MISMATCH 203
- 2.7.103 GFP-LFD 204
- 2.7.104 GFP-UP-MISMATCH 204
- 2.7.105 HELLO 205
- 2.7.106 HIBATVG 206
- 2.7.107 HI-LASERBIAS 206
- 2.7.108 HI-LASERTEMP 207
- 2.7.109 HI-RXPOWER 208
- 2.7.110 HITEMP 208
- 2.7.111 HI-TXPOWER 208
- 2.7.112 HLDOVRSYNC 209
- 2.7.113 I-HITEMP 210
- 2.7.114 IMPROPRMVL 211
- 2.7.115 INC-ISD 212
- 2.7.117 INCOMPATIBLE-SW 213
- 2.7.118 INHSWPR 213
- 2.7.119 INHSWWKG 214
- 2.7.120 INTRUSION-PSWD 214
- 2.7.121 INVMACADR 215
- 2.7.122 IOSCFGCOPY 215
- 2.7.123 ISIS-ADJ-FAIL 215
- Clear the ISIS-ADJ-FAIL Alarm 216
- 2.7.124 KB-PASSTHR 217
- 2.7.125 LASEREOL 217
- 2.7.126 LCAS-CRC 217
- 2.7.127 LCAS-RX-DNU 218
- 2.7.128 LCAS-RX-FAIL 219
- 2.7.129 LCAS-TX-ADD 219
- 2.7.130 LCAS-TX-DNU 220
- 2.7.131 LINK-KEEPALIVE 220
- 2.7.132 LKOUTPR-S 221
- 2.7.133 LOA 221
- 2.7.134 LOCKOUT-REQ 222
- 2.7.135 LOF (BITS) 222
- 2.7.136 LOF (DS1) 223
- 2.7.137 LOF (DS3) 224
- 2.7.138 LOF (EC1) 225
- 2.7.139 LOF (OCN) 225
- 2.7.140 LOF (STSTRM) 226
- 2.7.141 LOGBUFR90 226
- 2.7.142 LOGBUFROVFL 226
- 2.7.143 LO-LASERBIAS 227
- 2.7.144 LO-LASERTEMP 228
- 2.7.145 LOM 228
- 2.7.146 LOP-P 228
- 2.7.147 LOP-V 229
- 2.7.148 LO-RXPOWER 229
- Clear the LO-RXPOWER Alarm 230
- 2.7.149 LOS (BITS) 231
- 2.7.150 LOS (DS1) 231
- 2.7.151 LOS (DS3) 232
- Clear the LOS (DS3) Alarm 233
- 2.7.152 LOS (EC1) 234
- 2.7.153 LOS (FUDC) 235
- 2.7.154 LOS (OCN) 236
- 2.7.155 LO-TXPOWER 237
- 2.7.156 LPBKCRS 238
- 2.7.157 LPBKDS3FEAC 238
- 2.7.158 LPBKDS3FEAC-CMD 239
- 2.7.161 LPBKFACILITY (EC1) 240
- 2.7.162 LPBKFACILITY (OCN) 241
- 2.7.165 LPBKTERMINAL (EC1) 242
- 2.7.166 LPBKTERMINAL (OCN) 243
- 2.7.167 LWBATVG 243
- 2.7.168 MAN-REQ 244
- 2.7.169 MANRESET 244
- 2.7.170 MANSWTOINT 244
- 2.7.171 MANSWTOPRI 244
- 2.7.172 MANSWTOSEC 245
- 2.7.173 MANSWTOTHIRD 245
- 2.7.174 MANUAL-REQ-SPAN 245
- 2.7.175 MATECLK 246
- 2.7.176 MEA (EQPT) 246
- 2.7.177 MEA (FAN) 247
- 2.7.178 MEA (PPM) 248
- 2.7.179 MEA (SHELF) 248
- 2.7.180 MEM-GONE 248
- 2.7.181 MEM-LOW 248
- 2.7.182 MFGMEM 248
- 2.7.183 NO-CONFIG 249
- 2.7.184 NON-CISCO-PPM 249
- 2.7.185 NOT-AUTHENTICATED 250
- 2.7.186 OOU-TPT 250
- 2.7.187 OPEN-SLOT 250
- 2.7.188 PDI-P 251
- 2.7.189 PLM-P 252
- 2.7.190 PLM-V 253
- 2.7.191 PORT-MISMATCH 253
- 2.7.192 PRC-DUPID 254
- 2.7.193 PROTNA 254
- 2.7.194 PROV-MISMATCH 254
- 2.7.195 PWR-FAIL-A 255
- 2.7.196 PWR-FAIL-B 255
- 2.7.197 RAI 256
- 2.7.198 RFI-L 256
- 2.7.199 RFI-P 257
- 2.7.200 RFI-V 257
- 2.7.201 ROLL 258
- 2.7.202 ROLL-PEND 259
- 2.7.203 ROUTE-OVERFLOW 259
- 2.7.204 RPR-PASSTHR 259
- 2.7.205 RPRW 259
- 2.7.206 RUNCFG-SAVENEED 260
- 2.7.207 SD 260
- 2.7.208 SD-L 262
- 2.7.209 SD-P 263
- 2.7.210 SD-V 263
- 2.7.211 SF 264
- 2.7.212 SF-L 264
- 2.7.213 SF-P 265
- 2.7.214 SFTWDOWN 265
- 2.7.215 SF-V 265
- 2.7.216 SHELF-COMM-FAIL 266
- 2.7.217 SNTP-HOST 266
- 2.7.218 SQM 267
- 2.7.219 SSM-DUS 267
- 2.7.220 SSM-FAIL 267
- 2.7.221 SSM-LNC 268
- 2.7.222 SSM-OFF 268
- 2.7.223 SSM-PRC 268
- 2.7.224 SSM-PRS 269
- 2.7.225 SSM-RES 269
- 2.7.226 SSM-SDH-TN 269
- 2.7.227 SSM-SETS 269
- 2.7.228 SSM-SMC 269
- 2.7.229 SSM-ST2 270
- 2.7.230 SSM-ST3 270
- 2.7.231 SSM-ST3E 270
- 2.7.232 SSM-ST4 270
- 2.7.233 SSM-STU 271
- 2.7.234 SSM-TNC 271
- 2.7.235 SW-MISMATCH 271
- 2.7.236 SWMTXMOD-PROT 272
- 2.7.237 SWMTXMOD-WORK 272
- 2.7.238 SWTOPRI 273
- 2.7.239 SWTOSEC 273
- 2.7.240 SWTOTHIRD 273
- 2.7.241 SYNC-FREQ 274
- 2.7.242 SYNCPRI 274
- 2.7.243 SYNCSEC 275
- 2.7.244 SYNCTHIRD 275
- 2.7.245 SYSBOOT 276
- 2.7.246 TIM 276
- 2.7.247 TIM-MON 277
- 2.7.248 TIM-P 278
- 2.7.249 TIM-S 278
- 2.7.250 TIM-V 279
- 2.7.251 TPTFAIL 279
- 2.7.252 TX-AIS 280
- 2.7.253 TX-LOF 280
- 2.7.254 TX-RAI 281
- 2.7.255 UNEQ-P 281
- 2.7.256 UNEQ-V 283
- 2.7.257 UNQUAL-PPM 283
- 2.7.258 VCG-DEG 284
- 2.7.259 VCG-DOWN 284
- 2.8 DS-1 Line Alarms 285
- 2. The ACT LED turns on 286
- Initiate a Lock-On Command 288
- Physically Replace a Card 293
- Delete a Circuit 294
- Clear an EC-1 Port Loopback 296
- Transient Conditions 299
- 3.2 Trouble Notifications 301
- 3.3 Transient Conditions 302
- 3.3.37 WORK-QUEUE-FULL 308
- 3.3.38 WKSWBK 308
- 3.3.39 WKSWPR 308
- 3.3.40 WRMRESTART 308
- Error Messages 309
- Table 4-1 Error Messages 310
- Chapter 4 Error Messages 311
- Numerics 365
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