Cisco ATM Cable Interface Processor ACIP-SM(=) Uživatelský manuál stáhnout pdf (Strana 145)

146

Service and Support

CCO-CCIE Services

Noncontract Services

Service and Support Key Selling Points and SMB Selling

Points

Product Description

Cisco

Connection

Online (CCO)

A World Wide Web-based support system, providing interactive applications for

support inquiries, software downloads, and order management.

Electronic Commerce — Status Agent, Pricing Agent, Configuration Agent,

and Service Order Agent.

Real-Time Online Support and Information Service — Interactive applications

including a powerful search database (Open Forum), electronic case

submission and tracking, the Bug Tool Kit, and thousands of technical

resources.

Cisco Certified

Internetworking

Expert (CCIE)

Cisco’s CCIE certification programs set a professional benchmark for

internetworking expertise and are available in three specializations:

• CCIE Routing and Switching Specialist

• CCIE WAN Specialist

• CCIE ISP Dial Specialist

CCIEs are recognized throughout the networking industry as the most highly

qualified of technical professionals. Stringent re-certification requirements

ensure that CCIEs are always equipped with the latest technical expertise.

Product Description

Noncontract

Services

• 24-Hour Telephone Support — telephone consultation to help troubleshoot

hardware, software, or configuration problems

• Billable Onsite Field Services — onsite field services including onsite

remedial service, installation, ECO/FCO installation, and system updates and

upgrades

• Advance Replacement Parts — advance replacement parts shipped

overnight on an as-required basis via next-business-day delivery service

• Return for Exchange — a service that will exchange customer-returned

parts with parts of equal or better type, function, or quality

Selling Point Description

Broad Range of

Services and

Programs

Cisco offers the broadest choice of network services in the industry

including self-maintenance, assistance, online resources, remote TAC,

remote consultation, 24x7 onsite service, and other onsite professional

services.

Corporate

Commitment

Cisco Systems is making substantial investments in all customer

services. Cisco sets goals for and measures customer satisfaction

each year. Manager and individual contributor bonuses are tied to

these goals.

Experience All of our support teams are staffed by experienced customer service

engineers, professionals, and certified consultants and partners. We

have rigorous certification programs to ensure that all technical

personnel have the knowledge they need to support our customers’

mission-critical applications.

Global Presence,

Experience, and

Capability

Cisco has a network of global service partnerships to ensure that

qualified local service is available no matter how remote the location.

Our partner reps follow rigorous certification programs to ensure they

have the knowledge needed to support our customers. We have depots

located in the United States, Canada, Europe, Latin America, and Asia

so that parts are quickly available when customers need them.

qrg-new.book : Srv_Sup.fm Page 146 Monday, June 22, 1998 2:16 PM

1 2 ... 140 141 142 143 144 145 146 147 148 149

Komentáře k této Příručce

Žádné komentáře

Cisco ATM Cable Interface Processor ACIP-SM(=) Uživatelský manuál Strana 145

Komentáře k této Příručce

Související produkty a manuály pro Procesory Cisco ATM Cable Interface Processor ACIP-SM(=)