Cisco ATM Cable Interface Processor ACIP-SM(=) Uživatelský manuál stáhnout pdf (Strana 143)

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Service and Support

Cisco Expert

Access

Expert Access provides one year of unlimited access to online technical

information through Cisco Connection Online (CCO), and help from Cisco’s

Technical Assistance Center (TAC) on up to three occasions.

• CCO technical support is available 24 hours a day, 7 days a week.

• TAC assistance is available from 9 am to 5 pm Monday through Friday

(PST), excluding Cisco-observed holidays.

• Packaged Cisco Expert Access provides Cisco Expert Access in a

shrink-wrapped package, which enables it to be effectively marketed

through resellers.

Cisco Extend Extend offers a one-year extension of the original factory Return to Factory

(RTF) warranty. Cisco Extend can now be purchased in 12-month increments

to extend a single product warranty up to three years.

• Extensions in 12-month increments for any Cisco product. Warranty is

tracked by serial number, so customer must return the completed

registration form within 30 days of purchase to activate the extended

warranty for each unit.

• All repairs performed by Cisco factory-trained technicians

• Provides additional investment protection for customer’s hardware

• Packaged Cisco Extend provides Cisco Extend in a shrink-wrapped

package, which enables it to be effectively marketed through resellers.

Cisco Advance

Replacement

Advance Replacement offers customers with registered access to CCO

next- business-day replacement of hardware, and assistance from the TAC

on a single occasion.

• Provides hardware replacement

• Provides TAC support, by telephone, for a single occasion

• Packaged Cisco Advance Replacement provides Cisco Advanced

Replacement in a shrink-wrapped package, which enables it to be

effectively marketed through resellers.

SP Base SP Base is the foundation of Cisco maintenance services:

• Access to CCO

• Access to TAC

• Cisco IOS software updates and enhancements

These services are available 24 hours a day, 365 days a year.

SP Base

Hardware Options

SP Base Hardware Options extends SP Base services with one of these

options:

• Return for replacement with 10 business days turnaround

• Advance replacement by next business day, 8x5

• Advance replacement with 4-hour response, 8x5

• Advance replacement with 4-hour response, 24x7

• Onsite support by next business day, 8x5

• Onsite support with 4-hour response, 8x5

• Onsite support with 4-hour response, 24x7

Network

Supported

Accounts

Personalized, proactive support including a designated team of Cisco

Certified Internetworking Expert (CCIE) support engineers who act as a

remote extension of a customer's internal network operations group.

Professional

Services

Professional Network Consulting — professional consulting for customers

on network design, implementation, and performance analysis

Training Courses — onsite and classroom training provided by Cisco and/or

Training Partners covering products and technical topics such as network

design and troubleshooting

Product Description

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