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- Tabulka s obsahem
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145
Service and Support
Consultive Services
Global Solution
Services (GSS)
SMARTnet and SMARTnet OnSite support for multinational customers. The
customer has two options for service delivery:
• Single Point of Contact (SPOC) — worldwide service delivered from Cisco
• Local support — in-country service provided by a network of authorized
Global Solution Service providers
In addition, Global Solution Services offers Central Purchasing for
purchases destined for multiple countries, with local product delivery
supplied by in-country partners.
Global Solution
Services
Installation
Services to help multinational customers efficiently prepare for and install
all Cisco products.
Cisco Connection
Online (CCO)
A World Wide Web-based support system, providing interactive applications for
support inquiries, software downloads, and order management.
Electronic Commerce — Status Agent, Pricing Agent, Configuration Agent,
and Service Order Agent
Real-Time Online Support and Information Service — Interactive
applications including a powerful search database (Open Forum), electronic
case submission and tracking, the Bug Tool Kit, and thousands of technical
resources
Cisco Certified
InternetworkingE
xpert (CCIE)
A certification program to assure customers that their technical staffs have
the proper level of networking knowledge to support their mission-critical
networks.
Noncontract
Services
24-Hour Telephone Support — telephone consultation to help troubleshoot
hardware, software, or configuration problems
Billable Onsite Field Services — onsite field services including onsite
remedial service, installation, ECO/FCO installation, and system updates and
upgrades
Advance Replacement Parts — advance replacement parts shipped
overnight on an as-required basis via next-business-day delivery service
Return for Exchange — a service that will exchange customer-returned
parts with parts of equal or better type, function, or quality
Product Description
ISP Expert Team ISP Expert Team complements Service Provider’s maintenance contracts by
delivering proactive, personalized technical account management services.
Network
Supported
Accounts
Personalized, proactive support including a designated team of Cisco
Certified Internetworking Expert (CCIE) support engineers who act as a
remote extension of a customer's internal network operations group.
Professional
Services
Professional Services offers four services performed by Cisco Professional
Services Providers:
• Program and Project Management
• WAN Audit
• LAN Assessment
• Consulting Services
Global Solution
Services (GSS)
SMARTnet and SMARTnet OnSite support for multinational customers. The
customer has two options for service delivery:
• Single Point of Contact (SPOC) — worldwide service delivered from Cisco
• Local support — in-country service provided by a network of authorized
Global Solution Service providers
In addition, Global Solution Services offers Central Purchasing for purchases
destined for multiple countries, with local product delivery supplied by
in-country partners.
Global Solution
Services
Installation
Services to help multinational customers efficiently prepare for and install all
Cisco products.
Product Description
qrg-new.book : Srv_Sup.fm Page 145 Monday, June 22, 1998 2:16 PM
- Table of Contents 1
- Product Updates 4
- New Products 4
- End-of-Life Products 5
- Cisco 7500 Series Routers 7
- Cisco 7200 Series Routers 9
- Routers and Access Servers 10
- (ATM CES PA-A2) 12
- Cisco uBR7200 Series Routers 13
- Concentrator 16
- Cisco 1000 Access Routers 28
- Cisco AccessPath-LS1 and TS1 31
- Supported Products 33
- Switches 38
- Catalyst 5000 Series 38
- Catalyst 3000, 3100 and 3200 41
- Catalyst 2900 Series 42
- Catalyst 2900 Series XL 43
- Cisco 1500 Series—Micro Hub 50
- FastHub 300 Series Hubs 51
- FastHub 200 Series Hubs 52
- FastHub100 Series Hubs 53
- ATM Products 54
- LightStream 1010 54
- Cisco IGX 8400 Series 58
- Internet Products 64
- Firewall 64
- PIX Firewall 65
- Cisco LocalDirector 66
- Cisco Cache Engine 67
- Cisco IP/TV 68
- Cisco Micro Webserver 69
- Platform 72
- Threshold Manager 73
- NETSYS Baseliner v.4.0 75
- Cisco Resource Manager 1.1 77
- Environments 78
- CiscoWorks Blue Maps 79
- CiscoWorks Blue SNA View 79
- Software 82
- IGX, and Cisco 3800 83
- Current Major Releases 84
- Cisco IOS Release 11.3 85
- Licences 96
- Cisco IOS Software 100
- Service and Support 142
- Type Chap-Title Here 148
- Legal Notices 148
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