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Cisco Small Business ProCisco Unified Communications Manager Express for IP Phone Models SPA50X (SPCP)USER GUIDE

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 81 Figure 1 Phone ComponentsThe

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 91 5 Softkey buttons Press a sof

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 101 Softkey ButtonsThe softkey b

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 111 Using Keypad ShortcutsWhen u

2Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 12 Installing Your Phone This chapter describes how to install your Cisco Small Business P

Installing Your PhonePhone ConnectionsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 132 NOTE Do not use the RJ-11 port marked “AUX.” It i

Installing Your PhoneConnecting the HandsetCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 142 Connecting the HandsetSTEP 1 Turn the phone

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 152 Mounting the Phone to the

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 162 STEP 1 To attach the Moun

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 172 STEP 4 (Optional) If a Wi

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Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 182 Plug in the Ethernet and

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 192 STEP 5 Hang onto screws m

Installing Your PhoneConnecting the PowerCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 202 Reverse the Handset Retention TabIf you mount

Installing Your PhoneConnecting Your Phone to the NetworkCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 212 Connecting Your Phone to the N

Installing Your PhoneConnecting a PC to Your Phone (Optional)Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 222 STEP 5 Plug the other end

Installing Your PhoneVerifying Phone StartupCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 232 Verifying Phone StartupAfter receiving powe

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 242 If the phone does not start, confir

3Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 25 Using Basic Phone FunctionsThis chapter provides instructions on using your phone’s bas

Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 263 Using Phone Hardware and

Using Basic Phone FunctionsAdjusting Call Volume and MutingCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 273 Adjusting Call Volume and Mu

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 1 ContentsChapter 1: Getting Started 4About This Document 4Overview of the Cisco Small Busi

Using Basic Phone FunctionsUsing Hold and ResumeCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 283 Techniques to place a call without dial

Using Basic Phone FunctionsEnding a CallCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 293 Ending a CallTo end a call:• Press the EndCall

Using Basic Phone FunctionsRedialing a NumberCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 303 • To transfer after speaking privately to

Using Basic Phone FunctionsViewing and Returning Missed CallsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 313 Viewing and Returning Miss

Using Basic Phone FunctionsForwarding All Calls to Another NumberCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 323 Forwarding All Calls t

Using Basic Phone FunctionsPicking Up a Call from Another ExtensionCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 333 Picking Up a Call fr

Using Basic Phone FunctionsPlacing a Three-Way Conference CallCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 343 Placing a Three-Way Confe

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 353 To use the local directory:STEP

Using Basic Phone FunctionsAccessing VoicemailCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 363 STEP 4 To call a number in the list, scro

4Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 37 Using Advanced Phone FeaturesThis chapter describes how to configure advanced features

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 2 ContentsAdjusting the Ringer Volume 27Using Mute 27Placing or Answering a Call 27Using Ho

Using Advanced Phone FeaturesAdding and Using Speed DialsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 384 STEP 4 Scroll to Speed Dial Bu

Using Advanced Phone FeaturesAdding and Using Speed DialsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 394 STEP 5 Press Change to edit th

Using Advanced Phone FeaturesMonitoring/Accessing Another Phone from Your PhoneCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 404 Monitori

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 414 STEP 4 Use the navigation butto

Using Advanced Phone FeaturesUpdating Your Ring ToneCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 424 c. Press OK to save the changes.STE

Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on the SPA501GCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 434 To

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 444 Advance

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 454 STEP 3

5Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 46 Using the Web InterfaceThis chapter explains how to use Cisco Unified Communications Ma

Using the Web InterfaceConfiguring Speed Dials and Fast DialsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 475 STEP 2 Enter your user nam

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 3 ContentsUpdating Your Ring Tone 42Using the Interactive Voice Response Menu on the SPA501

Using the Web InterfaceConfiguring Speed Dials and Fast DialsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 485 To configure your speed di

Using the Web InterfaceChanging Your Password and PINCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 495 STEP 5 Click Save Change to save y

Using the Web InterfaceSetting Up Voice Mail NotificationsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 505 • Click the magnifying glass

ACisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 51 Where to Go From HereCisco provides a wide range of resources to help you obtain the fu

Where to Go From HereRelated DocumentationCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 52A Related DocumentationThe following table desc

1Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 4 Getting StartedThis chapter provides an overview of this document and basic information

Getting StartedAbout This DocumentCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 51 OrganizationThis table describes the contents of each

Getting StartedOverview of the Cisco Small Business Pro IP PhonesCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 61 Overview of the Cisco S

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 71 Caring for Your PhoneThe Cisc