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CHAPTER
9-1
Catalyst 2900 Series XL and Catalyst 3500 Series XL Software Configuration Guide
78-6511-06
9
Troubleshooting
This chapter provides these topics about avoiding and resolving problems related to the switch software:
• Avoiding Configuration Conflicts, page 9-2
• Avoiding Autonegotiation Mismatches, page 9-3
• Troubleshooting CMS Sessions, page 9-4
• Determining Why a Switch Is Not Added to a Cluster, page 9-7
• Copying Configuration Files to Troubleshoot Configuration Problems, page 9-8
• Troubleshooting Switch Software Upgrades, page 9-9
• Recovery Procedures, page 9-11
For additional troubleshooting information:
• See Appendix A, “System Messages,” for information about the system messages sent by the switch
software.
• Refer to the switch hardware installation guide.
- Catalyst 2900 Series XL and 1
- Catalyst 3500 Series XL 1
- Software Configuration Guide 1
- CONTENTS 3
- 5 Clustering Switches 5-1 5
- 6 Configuring the System 6-1 6
- 8 Configuring VLANs 8-1 9
- Contents 10
- 78-6511-06 10
- 9 Troubleshooting 9-1 11
- A System Messages A-1 12
- Audience 13
- Organization 14
- Conventions 15
- Related Publications 16
- Obtaining Documentation 17
- Documentation Feedback 18
- Cisco.com 18
- Technical Assistance Center 19
- Chapter 1 Overview 22
- Features 22
- Management Options 25
- Large Campus Configuration 34
- Multidwelling Configuration 36
- Getting Started with CMS 39
- Front Panel view of 41
- Topology view of 41
- Front Panel View 42
- Cluster Tree 43
- Front-Panel Images 44
- Redundant Power System LED 45
- Port Modes and LEDs 46
- 10/100 Ports 49
- 1000BASE-X Ports 49
- VLAN Membership Modes 50
- Topology View 51
- Topology Icons 53
- Device and Link Labels 54
- Colors in the Topology View 55
- Topology Display Options 55
- Menus and Toolbar 56
- Table 2-15 Toolbar Buttons 61
- Front Panel View Popup Menus 62
- Topology View Popup Menus 63
- Device Popup Menus 64
- Interaction Modes 66
- Tool Tips 67
- Online Help 67
- CMS Window Components 68
- Tabs, Lists, and Tables 69
- Icons Used in Windows 69
- Accessing CMS 70
- Verifying Your Changes 72
- Saving Your Changes 72
- Where to Go Next 73
- Getting Started with the CLI 75
- Command Usage Basics 76
- • Change terminal settings 77
- • Perform basic tests 77
- • Display system information 77
- Abbreviating Commands 78
- Redisplaying a Command 79
- Getting Help 79
- Command-Line Error Messages 80
- Accessing the CLI 81
- Saving Configuration Changes 82
- General Switch Administration 83
- Switch Software Releases 84
- Console Port Access 85
- Telnet Access to the CLI 86
- HTTP Access to CMS 87
- Figure 4-1 SNMP Network 89
- Table 4-1 SNMP Operations 89
- Default Settings 90
- Device Management 91
- Performance 92
- Flooding Control 93
- Network Redundancy 93
- Diagnostics 93
- Security 94
- Clustering Switches 95
- Understanding Switch Clusters 96
- Discovery through CDP Hops 99
- Planning a Switch Cluster 100
- Virtual IP Addresses 105
- IP Addresses 107
- Passwords 108
- SNMP Community Strings 108
- Host Names 108
- Access Modes in CMS 109
- Management VLAN 110
- Network Port 110
- Creating a Switch Cluster 111
- Enabling a Command Switch 112
- Adding Member Switches 113
- 2900-LRE-24-1 114
- Verifying a Switch Cluster 117
- Command switch 119
- Trap 1, Trap 2, Trap 3 119
- Member 1 Member 2 Member 3 119
- SNMP Manager 119
- Configuring the System 121
- Changing IP Information 122
- DHCP Client Request Process 124
- Configuring the DHCP Server 125
- Configuring the TFTP Server 125
- Configuring the Relay Device 127
- Obtaining Configuration Files 128
- Example Configuration 129
- Configuring CDP 133
- MAC Addresses and VLANs 135
- MAC Address Notification 137
- Adding Secure Addresses 138
- Removing Secure Addresses 138
- Adding Static Addresses 139
- Removing Static Addresses 139
- Configuring CGMP 140
- Removing Multicast Groups 142
- Configuring IGMP Filtering 143
- Applying IGMP Filters 145
- Configuring MVR 147
- Setting MVR Parameters 150
- Managing the ARP Table 152
- Configuring STP 153
- Disabling STP 154
- Enabling STP UplinkFast 157
- Limitations 159
- Connecting the Stack Ports 160
- Changing the Switch Priority 163
- STP Port States 165
- Changing the Path Cost 166
- Changing the Port Priority 166
- Configuring STP Root Guard 167
- Configuring SNMP 168
- Entering Community Strings 169
- Adding Trap Managers 169
- Configuring TACACS+ 171
- Starting TACACS+ Accounting 174
- Configuring the Switch Ports 175
- Configuring Flooding Controls 178
- Disabling Storm Control 179
- Enabling a Network Port 180
- Disabling a Network Port 181
- Configuring Protected Ports 184
- Enabling Port Security 185
- Disabling Port Security 186
- Configuring SPAN 187
- Configuring Voice Ports 188
- Configuring VLANs 193
- Overview 194
- Management VLANs 195
- VLAN Membership Combinations 198
- Using VTP 201
- Table 8-4 VTP Modes 202
- VTP Advertisements 203
- VTP Version 2 203
- VTP Pruning 204
- VTP Configuration Guidelines 205
- VTP Version 206
- Default VTP Configuration 206
- Configuring VTP 207
- Configuring VTP Client Mode 208
- Enabling VTP Version 2 209
- Disabling VTP Version 2 210
- Enabling VTP Pruning 210
- VLANs in the VTP Database 211
- Default VLAN Configuration 212
- VLAN Configuration Guidelines 212
- Adding a VLAN 215
- Modifying a VLAN 215
- How VLAN Trunks Work 217
- Configuring a Trunk Port 219
- Disabling a Trunk Port 220
- How Class of Service Works 222
- Load Sharing Using STP 223
- How the VMPS Works 227
- VMPS Configuration Guidelines 229
- Default VMPS Configuration 230
- Reconfirming VLAN Memberships 231
- Changing the Retry Count 232
- Troubleshooting 235
- Troubleshooting CMS Sessions 238
- Chapter9 Troubleshooting 240
- Figure 9-1 Cluster View 241
- Problems 242
- Recovery Procedures 245
- System Messages 255
- How to Read System Messages 256
- AAAA Messages 259
- CAPITOLA Messages 261
- CDP Messages 261
- CHASSIS Message 262
- CMP Messages 262
- CPU_NET Message 263
- ENVIRONMENT Messages 263
- FRANK Messages 264
- GBIC_1000BASET Messages 269
- GigaStack Messages 270
- HW_MEMORY Messages 271
- INTERFACE Messages 272
- IP Messages 272
- MAT Messages 273
- MIRROR Messages 274
- MODULES Messages 274
- PERF5_HALT_MSG Message 275
- PM Messages 276
- PMSM Messages 278
- PORT_SECURITY Messages 279
- PRUNING Messages 279
- RAC Message 283
- REGISTORS Messages 283
- RTD Messages 284
- SNMP Messages 285
- SPANTREE Messages 285
- SPANTREE_FAST Messages 288
- SW_VLAN Messages 289
- SYS Messages 291
- TAC Messages 294
- TTYDRIVER Messages 295
- VQPCLIENT Messages 296
- VTP Message 299
- Numerics 301
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