Cisco 500 Series Uživatelský manuál stáhnout pdf (Strana 8)

Data Sheet

Table 3. SMARTnet Service and Support Programs

Service and Support Features Benefits

●

Cisco SMARTnet, available direct

from Cisco

●

Cisco Packaged SMARTnet support

program, available through resellers

●

Access to software updates 24 hours

a day

●

Web access to technical repositories

●

Telephone support through the Cisco

Technical Assistance Center (TAC)

●

Advance replacement of hardware

parts

●

Supplements existing staff

●

Helps ensure that functions meet

needs

●

Mitigates risk

●

Helps enable proactive or expedited

issue resolution

●

Lowers total cost of ownership by

using Cisco expertise and knowledge

●

Helps minimize network downtime

Table 4. SMBSA Service and Support Programs

Service and Support Features Benefits

●

Cisco SMB Support Assistant direct

from Cisco

●

Packaged Cisco SMB Support

Assistant support: available through

resellers

●

24x7 service request (case): SMB

Technical Assistance Center (TAC)

engineers will respond within one

business day during normal business

hours

●

Next business day advance

replacement of hardware, where

available; otherwise same day ship.

●

Management tools designed for

SMBs: startup and configuration

assistance, basic health checks and

troubleshooting, inventory and

contract management

●

Lowers cost of ownership by using

Cisco expertise and knowledge

●

Minimizes network downtime

Limited Lifetime Hardware Warranty:

For details about the Cisco Catalyst Express 500 Series Limited Lifetime Hardware Warranty, visit

http://www.cisco.com/en/US/products/prod_warranties_item09186a00800e6e6e.html.

Printed in USA C78-350356-02 03/07

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