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Time Warner Cable Business Class Primary Rate Interface Partner Certification

© Time Warner Cable Business Class T-1 and Fractional T-1  Full channelized T-1 – Digital trunk with 24 TDM channels – Operates at 1.544 Mbps – 64 kb

© Time Warner Cable Business Class What is it? The technologies The customer interface The TWC solutions Integrated T-1 and/or Converged T-1 Voice and

© Time Warner Cable Business Class PRI over DOCSIS  Voice-only, IP-enabled service for customers who require a PRI handoff  Service configuration an

© Time Warner Cable Business Class Fiber-Based PRI with Data Service TWC IP Network PBX TWC Network Customer Premises TWC IP Network PRI(s) Ethernet F

Feature Specifics Business Class PRI

© Time Warner Cable Business Class Internet T-Bone Other Regions Other Regions TWC Regional Network Time Warner Cable Network: Review PSTN TWC Metro/

© Time Warner Cable Business Class Why Business Class PRI?  Increase commercial voice revenues  Addresses needs of larger customers with more comple

© Time Warner Cable Business Class Business Class PRI in a Nutshell  Digital voice-only multi-channel trunk (23 B-channels + 1 D-channel)  Utilizes

© Time Warner Cable Business Class Service Configuration Summary PRI Transport # of PRIs/ Location PRI** Configurations Data Products Bundled w/ PRI F

© Time Warner Cable Business Class Business Class PRI Calling Plan  Unlimited local service – Local calling area mirrors the LEC calling area  Usage

© Time Warner Cable Business Class Agenda  Time Warner Cable in the Telecom Industry  PRI Technology  TWCBC PRI Offering  Selling BC PRI  Invoici

© Time Warner Cable Business Class Direct Inward Dialing Service  Each station can have a directly dialed telephone number  Customers may – Request

© Time Warner Cable Business Class  Caller ID: ―name and number‖ (incoming call) – Originating name and number passed to the PBX, which passes it to

© Time Warner Cable Business Class Call Restrictions in Detail  Inbound call restrictions – Block third party calls – Block collect calls – Block bot

© Time Warner Cable Business Class Trunk Groups  Business Class PRI is configured as PRI groups  Each account can have up to four PRIs – Maximum f

© Time Warner Cable Business Class Dealing with More than Four PRIs  Customers who require more than four PRIs at a service location can be supporte

© Time Warner Cable Business Class A Reminder about E-911  BC PRI complies with all regulations and requirements associated with 911/E-911 functions

© Time Warner Cable Business Class Considerations that Impact Solutions  PRI is a two-way voice only service  Service over DOCSIS is a single standa

© Time Warner Cable Business Class Comparing Service Level Agreements AT&T Verizon Paetec XO One Communications tw telecom TWCBC Network/

© Time Warner Cable Business Class 28 Business Class Toll-Free Service  A value-added service  Ported or new numbers – All point-to-numbers (a.k.a.

© Time Warner Cable Business Class 29 Remote Call Forwarding (RCF) PSTN 802-434-5555 I’m calling 802-655-0940 434 Exchange 655 Exchange 802-655-0940 p

Time Warner Cable in the Telecom Industry

© Time Warner Cable Business Class TWC Remote Call Forwarding Support  A virtual number (no physical location)  Calls forwarded to a BC PRI number o

Selling Business Class PRI 31

© Time Warner Cable Business Class BC PRI Product Differentiators  TWCBC name recognition  Reliable fiber delivery  Complete business communication

© Time Warner Cable Business Class Sales Rules of Engagement  Sold only to moderate volume users – No call centers  Porting within same rate center

Invoicing 34

© Time Warner Cable Business Class 35 Sample Invoice

© Time Warner Cable Business Class 36 Web-Based Call Detail and Reports  Online account detail – Web-based portal – Four months (plus current) on-dem

Installation 37

© Time Warner Cable Business Class Installation Expectations  TWCBC will install and maintain – Voice gateway – Managed switch – Network interface de

© Time Warner Cable Business Class Gateway Hardware  Voice gateway that connects to a cable modem/Ethernet switch  The voice gateway equip

© Time Warner Cable Business Class 4 TWC Company Overview  2010 annual revenue of $18.9 billion – 6.6 percent lift over 2009 for overall TWC – 23 per

Key Differentiators 40

© Time Warner Cable Business Class TWC Telcos Fiber-Optics One Source for All Telecommunication

© Time Warner Cable Business Class 1 BC PRI uses the latest IP technology, which operates over TWC’s wholly owned network. 2 TWCBC products are backed

© Time Warner Cable Business Class Customer Testimonial  Oncenter Complex - Syracuse, NY – A nonprofit meeting and convention facility – Draws 850,00

© Time Warner Cable Business Class Customer Testimonial  Paul Smith’s College - Upstate New York – 950 students and 200 staff members – Year-round c

Resources

© Time Warner Cable Business Class 46 Sales and Training Resources  TWCBC Partner Portal: www.twcbc.com/partnerportal – Sample invoice – Product co

© Time Warner Cable Business Class 47 Question and Answer

© Time Warner Cable Business Class 48 Contacts  Brian Snortheim: Director of Marketing, Alternate Channels – Email: [email protected] – Ph

© Time Warner Cable Business Class 5 TWC Presence in Telecom Industry  Seventh largest U.S. phone provider  Launched residential phone May 2003 – 4.

© Time Warner Cable Business Class National Reach, Local Presence 6

Telephony Trunks Primary Rate Interface

© Time Warner Cable Business Class Trunks vs. Lines  Call capacity in both cases is eight simultaneous calls  Difference – With lines there are eigh

© Time Warner Cable Business Class Trunk Review  Analog – Two-wire or four-wire local loop – Can be used for a single PBX-to-PSTN voice circuit  DS