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Voice Processing Features
INTER-TEL
®
5000 ADMINISTRATOR GUIDE – Issue 2.3, September 2007
Page 272 Call Routing Announcement
Call Routing Announcement
The Call Routing Announcement application can be used as a simple playback device that
plays a message and then hangs up to disconnect the call. This is especially useful for program-
ming hunt group announcement and overflow endpoints. Or, the Call Routing Announcement
application can use digit translation which allows the caller to press a single digit for access to
an endpoint, hunt group, or mailbox.
When a Call Routing Announcement application is used as a hunt group announcement or
overflow endpoint, calls to the application automatically stop circulating through the hunt
group if the caller selects a valid digit translation option. This allows the application to send
the call to other endpoints without the call being “pulled back” into the hunt group when a hunt
group endpoint becomes available and answers the call. However, if the caller does not dial a
valid digit translation option, the call will be pulled back if a hunt group member answers.
Call Screening
Calls transferred from the Automated Attendant or a Call Routing Announcement application
can be screened, announced, or unannounced. Separate programming flags determine the
methods used for transferring calls to endpoints with mailboxes, endpoints with extension IDs,
and extensions without mailboxes or IDs. For details, see “Call Screening Options” on
page 268.
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a recording.
Call Routing Announcement hangs
up. (If this is an announcement or
overflow endpoint, the call returns to
the hunt group.)
WITHOUT DIGIT TRANSLATION
CALL TO CALL ROUTING ANNOUNCEMENT
Call Routing Announcement
answers and plays a greeting
WITH DIGIT TRANSLATION
Caller selects option
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by Timeout
programming.
Call is sent to end-
point, hunt group,
Voice Mail, opera-
tor destination, digit
translation node, or
directory as deter-
mined by digit pro-
gramming.
Caller does not
select an option
(Timeout)
- Inter-Tel 5000 1
- Voice Mail, and Diagnostics 3
- Administrator Features 3
- System Diagnostics Features 4
- INTER-TEL 5000 5
- ADMINISTRATOR GUIDE 5
- Product Disposal Instructions 7
- Page vi 10
- Contents 10
- INTER-TEL 10
- Page vii 11
- Page viii 12
- FCC Regulations 13
- Safety Regulations 16
- SAVE THESE INSTRUCTIONS 17
- Network Security Statement 18
- Document Overview 19
- Endpoints and Phones 20
- Changes to Issue 2.3 21
- Intended Audiences 21
- Voice Mail Administrator 22
- Hazard Identification Methods 25
- Supplemental Information 25
- Product Description 27
- Page 10 28
- Technology Highlights 29
- System Configurations 30
- Inter-Tel 5000 Base Server 31
- Processing Server (PS-1) 32
- Digital Capability 33
- Trunks and Endpoints 34
- System Licensing Requirements 35
- BVM Forward to E-Mail 40
- Voice Mail Networking 41
- Administrator Procedures 43
- Setting System Date and Time 46
- Setting Network Date and Time 47
- Synchronizing Network Time 48
- Default DND Messages 54
- Normal or 60
- Programming System Speed Dial 68
- Mini-DSS Lamp Meanings 70
- Priority of Alarms by Type 73
- Resetting the Internal Modem 77
- Seizing a Device 78
- Recording a Broadcast Message 81
- when you are done 83
- for More Options 87
- Importing Fax Documents 88
- Creating Audiotex Recordings 89
- for recording options 91
- for day mode 91
- IP Endpoints 95
- Hardware and Endpoints 100
- ITP and SIP Connectivity 101
- Battery Packs and Chargers 103
- Power Supplies 103
- IP Endpoint Limitations 103
- Automated Boot Code Update 104
- Display Endpoint Screens 106
- Menu selection buttons 107
- Feature Button Functions 109
- Call Buttons Example 110
- TRANSFER 113
- Headsets 114
- Digital Endpoints 115
- Inter-Tel Digital Endpoints 116
- CANNOT ENABLE 117
- ENHANCED MODE 117
- Red and Green LEDs 119
- Single Line Endpoints 120
- Off Premises Extensions (OPX) 121
- Extended Ring Cadences 121
- Optional System Equipment 122
- System Features 123
- Page 106 124
- Page 107 125
- Page 108 126
- Introduction 127
- Types of Software Features 127
- Premium Features 128
- Access to the Features 130
- Changing 131
- Attendant Endpoints 132
- Attendant Recall 134
- Hunt Groups 135
- Hunt Group Call Distribution 136
- Hunt Group Call Processing 137
- UCD Hunt Groups 139
- Supervisor Barge-In 143
- ACD Hunt Groups 146
- IMPORTANT 147
- 2. CO calls 150
- ACD Hunt Groups Span Nodes 151
- Trunk Features 154
- Caller ID, DNIS, and ANI 155
- Inter-Tel Endpoint Displays 155
- Answer Feature Code 157
- ARS Example 159
- Basic Rate Module (BRM-S) 160
- Toll Restriction 160
- Class of Service 161
- Emergency Call 163
- Day and Night Modes 168
- Inter-Tel Endpoint Features 169
- VOLUME SAVED 170
- ENDPOINT DEFAULTED 170
- Selectable Ring Tone 171
- DARD KEYMAP IS ACTIVE 174
- ALTERNATE KEYMAP IS ACTIVE 174
- NATE KEYMAP IS ACTIVE 174
- Automatic Call Access 175
- Multilingual Capability 177
- Voice Processing System 179
- Intercom Calls 180
- Endpoint-To-Endpoint Calling 181
- EXTENSION NUMBER 182
- ENTER EXTENSION NUMBER 182
- FOR <username> 184
- Call Logging 185
- Call Logging Display 186
- Station-to-Station Messages 190
- Leaving Messages 191
- Responding to Messages 192
- Outside Calls 196
- Receiving Outside Calls 199
- On-Hook Monitoring 200
- Group Listen Feature 200
- Account Codes 202
- Placing Calls On Hold 205
- System Hold 206
- Consultation Hold 206
- Hold Recall 206
- Call Waiting 207
- Call Transfer 209
- Transfer to Ring 210
- Transfer to Hold 211
- Transfer Recalls 211
- Call Screening 212
- Reverse Transfer 212
- Conference Calls 213
- Placing a Conference Call 214
- Add Parties to a Conference 215
- Exiting a Conference 215
- Record-A-Call 218
- Agent Help 220
- RESERVED FEATURE display 221
- System Forwarding 223
- CALL SENT TO 224
- FORWARD PATH 224
- Hunt Group Forwarding Points 225
- System Forward Enable/Disable 228
- Call Forward 230
- FWD Button 231
- Forward to an Outside Number 232
- Forward to the Message Center 232
- Forward to an Attendant 232
- Forward to Voice Mail 232
- OUTGOING 234
- Speed Dial 235
- Station Speed Dial 237
- Intelligent Directory Search 246
- House Phone 250
- Redial Interactions 252
- LAST OUTSIDE NUMBER 253
- Redirect Call 254
- Remove from Paging 256
- Do-Not-Disturb 256
- Do-Not-Disturb Override 260
- Remote Programming 260
- Remote Forward Programming 263
- Default Endpoint 264
- Hookflash [Recall] 264
- Reminder Messages 265
- Call Cost Accounting 267
- SMDR Report Format 270
- System Error/Message Print 272
- Network Time Protocol Support 274
- Power Fail Bypass Capability 274
- Audio Diagnostics 275
- Phantom Devices 277
- Virtual Device Functionality 278
- Operational Limitations 278
- Practical Uses 279
- Voice Processing Features 281
- Page 264 282
- Automated Attendant 283
- CALL TO AUTOMATED ATTENDANT 285
- or the REPLAY menu button 286
- Extension ID 287
- Automatic Fax Detection 288
- Automatic Speech Recognition 289
- Call Routing Announcement 290
- Custom Audiotex Recordings 291
- Digit Translation 291
- Digit Translation Nodes 291
- CALLER DIALS 4 292
- CALLER DIALS # 292
- Directories 293
- . Some characters 294
- once to 294
- Accepting a Name 295
- or hang up.) 296
- EM Directories 296
- DIRECTORY menu button 297
- E-mail Reader 300
- Fax-On-Demand 300
- STAR Programming Entries 304
- Basic Voice Mail 305
- Voice Mail 306
- Mailboxes 307
- Group Lists 308
- Subscriber Features 311
- Unified Messaging 312
- Reference 315
- Environmental Requirements 316
- System Capabilities 316
- IP and SIP Endpoints 317
- Wireless Endpoints 318
- Digital and Analog Endpoints 318
- Softphones 318
- IP Resources 319
- Network Capability 320
- Network Capacities 321
- Automatic NAT Detection 321
- System Network Capacities 321
- Licensing 322
- Endpoint Capacities 322
- BVM Storage Capacities 323
- Endpoint License Categories 324
- System Alarms 325
- System Alarms (Continued) 326
- Endpoint Programming 328
- Default Feature Codes 333
- Endpoint Feature Codes 334
- Administrator Feature Codes 340
- Diagnostics Feature Codes 342
- * ...seconds... N/A 351
- * ...and... N/A 351
- * Thousand N/A 357
- * Zero N/A 357
- Endpoint User Guides 376
- Abbreviations and Acronyms 377
- Voice Mail Flowchart 395
- A691/9112A 396
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