Cisco CallManager Release 3.0(10 Technické informace stáhnout pdf

Corporate Headquarters:

Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Cisco Unified CallManager 4.2(3) Call Detail

Record Definition

This document describes the format and logic of the call detail records (CDRs) that the Cisco Unified

CallManager Release 4.2(3) system generates. An integration partner can use this information for

post-processing activities such as generating billing records and network analysis. This document

describes how to access the database, how to interpret fields in the database schema, and some of the

known issues.

When you install your system, the system specifies that call detail records (CDRs) are disabled by

default. You can enable and disable CDR records at any time while the system is in operation. You do

not need to restart the Cisco Unified CallManager for changes to take effect. The system responds to all

changes within a few seconds.

Contents

This document covers the following topics:

• New and Changed Information, page 2

• Cisco Unified CallManager CDR Overview, page 5

• Cisco Unified CallManager Configuration, page 6

• Working with CDRs, page 11

• CDR Record Field Descriptions, page 13

• Call Types, page 39

• Interpreting Cisco Personal Assistant Data in the CDRs, page 52

• Known Issues, page 74

• Troubleshooting, page 75

• Related Documentation, page 76

• Obtaining Documentation, page 76

• Obtaining Technical Assistance, page 78

• Obtaining Additional Publications and Information, page 80

1 2 3 4 5 6 ... 81 82

Shrnutí obsahu

Strany 1 - Record Definition

Strany 2 - New and Changed Information

10Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager ConfigurationCall Clearing CausesThe CDR record

Strany 3 - Auto Pickup

11Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsWorking with CDRsUsers can access the Microsoft SQL Serve

Strany 4 - Cisco CallManager Release 3.2

12Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsNote You need access to both the configuration database a

Strany 5 - • globalCallID_callId

13Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsCDR Record Field DescriptionsThe following table defines

Strany 6 - Service Parameters

14Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigLegCallIdentifier Positive Integer Identifies the ori

Strany 7 - Global Call Identifier

15Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigIpPort Positive Integer Identifies the IP port number

Strany 8 - Partitions and Numbers

16Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigCause_value 0 to 128 For calls that the originating p

Strany 9 - Timestamps

17Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigMediaTransportAddress_IP Integer Identifies the IP ad

Strany 10 - IP Addresses

18Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigMediaCap_payloadCapability 0 to 15, 32 to 33, 80 to 8

Strany 11 - Working with CDRs

19Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigMediaCap_maxFramesPerPacket Positive Integer or ZeroI

Strany 12 - Removing Records

2Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01New and Changed InformationNew and Changed InformationThis section describe

Strany 13 - CDR Record Field Descriptions

20Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsdestLegIdentifier Positive Integer Identifies the termina

Strany 14 - OL-10659-01

21Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsoriginalCalledPartyNumber Text String Specifies numeric s

Strany 15

22Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsdestCause_value 0 to 128 For calls that the destination p

Strany 16

23Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsdestMediaTransportAddress_IP Integer Identifies the IP ad

Strany 17

24Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsdestVideoCap_Bandwidth Positive Integer Identifies the ba

Strany 18

25Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRslastRedirectDn Text String Specifies numeric string of up

Strany 19 - • 2—6.3K

26Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRscallingPartyNumberPartition Text String Identifies the pa

Strany 20

27Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsduration Positive Integer or ZeroIdentifies the differenc

Strany 21

28Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsorigCallTerminationOnBehalfOf Integer Specifies code that

Strany 22

29Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsjoinOnBehalfOf Integer Specifies code that identifies the

Strany 23

3Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01New and Changed InformationAuto PickupThe following list gives the three ty

Strany 24

30Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsCMR Fields (Diagnostic)The following table contains the f

Strany 25

31Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsglobalCallID_callId Positive IntegerSpecifies a unique ca

Strany 26

32Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsnumberPacketsSent Integer Designates the total number of

Strany 27

33Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsnumberPacketsLost Integer Designates the total number of

Strany 28

34Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRspkid Text String Identifies a text string that the databa

Strany 29

35Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsCodec TypesThe following table contains the compression a

Strany 30 - CMR Fields (Diagnostic)

36Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsCause CodesThe following table contains cause codes that

Strany 31 - • globalCallID_callManagerID

37Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRs50 Requested facility not subscribed53 Service operation

Strany 32

38Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Working with CDRsRedirect Reason CodesThe following table contains the ava

Strany 33

39Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesOnBehalfof CodesThe following table contains the available OnBeh

Strany 34

4Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01New and Changed InformationCisco Unified CallManager Release 4.0(1)The foll

Strany 35 - Codec Types

40Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesAbandoned CallsThe logging of calls with zero duration represent

Strany 36 - Cause Codes

41Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesOutgoing PSTN CallsYou can distinguish outgoing PSTN calls eithe

Strany 37

42Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call Types• C—Call to PSTN number, number does not exist (cause 1 = number

Strany 38 - Redirect Reason Codes

43Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesThe following table contains an example of a successful call fro

Strany 39 - Call Types

44Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesPickupPickup calls work like forwarded calls. The CDRs for picku

Strany 40 - Incoming PSTN Calls

45Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesConference CallsThree major operational factors exist for Confer

Strany 41 - Call Failures

46Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call Types• One CDR record for the original call• Three CDR records for th

Strany 42 - Short Calls

47Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesMeet-Me ConferencesA Meet-Me conference occurs when several part

Strany 43 - Pickup Calls

48Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesCall Hold and ResumeWhen a Cisco Unified IP Phone places an acti

Strany 44 - Forwarded or Redirected Calls

49Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesTransfer with ConsultationTransfer with consultation essentially

Strany 45 - Conference Calls

5Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager CDR OverviewCisco Unified CallManager CDR Overvie

Strany 46

50Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesMalicious CallsWhen a call gets identified as a malicious call (

Strany 47 - Meet-Me Conferences

51Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call TypesImmediate Divert (to Voicemail)CDR records for Immediate Divert

Strany 48 - Transfer Without Consultation

52Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Interpreting Cisco Personal Assistant Data in the CDRsInterpreting Cisco P

Strany 49 - Precedence Calls (MLPP)

53Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call TypesPersonal Assistant Call TypesPersonal Assista

Strany 50 - Conference Drop Any Party

54Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call Types.Personal Assistant Interceptor Going Directl

Strany 51 - Video Calls

55Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call TypesPersonal Assistant Going Directly to Destinat

Strany 52 - Rule-Based Call Routing

56Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call TypesPersonal Assistant Direct Multiple Destinatio

Strany 53 - Personal Assistant Call Types

57Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call Types• Personal Assistant transfers the call to th

Strany 54 - • User A (2101) dials 2105

58Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call TypesPersonal Assistant Intercept Multiple Destina

Strany 55 - Multiple Destinations

59Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Personal Assistant Call TypesNote 2110 (the original destination) represen

Strany 56 - Destination)

6Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager ConfigurationCisco Unified CallManager Configurat

Strany 57

60Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosCall ScenariosThis section displays different call scenarios

Strany 58

61Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 1 Normal Call

Strany 59

62Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosForwarded CallFigure 2 shows a view of a forwarded call with

Strany 60 - Call Scenarios

63Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosTransferAnnounced TransferFigure 3 shows a view of an announ

Strany 61 - Figure 1 Normal Call

64Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosBlind TransferFigure 4 shows a view of a blind transfer call

Strany 62 - Forwarded Call

65Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call Scenarios• 40001 presses the conference button to complete the transf

Strany 63 - Transfer

66Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 6 Blind Conference CallImmediate Divert (IDivert) Dur

Strany 64 - Ad Hoc Conference

67Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 7 IDivert During AlertingIDivert During ConnectedFigu

Strany 65 - Blind Conference

68Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 8 IDivert During ConnectedIDivert During HoldFigure 9

Strany 66 - 40003 calls 40001

69Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 9 IDivert During HoldBargeExample 1Figure 10 shows a

Strany 67 - IDivert During Connected

7Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager ConfigurationEnterprise ParametersConfigure the f

Strany 68 - IDivert During Hold

70Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 10 Barge Example 1Example 2Figure 11 shows a view of

Strany 69 - Example 1

71Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 11 Barge Example 2Example 3Figure 12 shows a view of

Strany 70 - Example 2

72Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 12 Barge Example 3cBargeExample 1Figure 13 shows a vi

Strany 71 - Example 3

73Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Call ScenariosFigure 13 cBarge Example 1Example 2Figure 14 shows a view of

Strany 72

74Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Known IssuesFigure 14 cBarge Example 2Known IssuesThe Cisco Unified CallMa

Strany 73

75Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01TroubleshootingOn-Net vs Off-Net You may have difficultly determining whet

Strany 74 - Known Issues

76Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Related DocumentationRelated DocumentationThe following documents contain

Strany 75 - Troubleshooting

77Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Documentation FeedbackNonregistered Cisco.com users can order technical do

Strany 76 - Obtaining Documentation

78Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Obtaining Technical AssistanceReporting Security Problems in Cisco Product

Strany 77 - Documentation Feedback

79Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Obtaining Technical AssistanceAccess to all tools on the Cisco Technical S

Strany 78 - • 1 408 525-6532

8Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager ConfigurationNumber TranslationsThe Cisco Unified

Strany 79 - Submitting a Service Request

80Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Obtaining Additional Publications and InformationSeverity 3 (S3)—Operation

Strany 80

81Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Obtaining Additional Publications and Information• Networking products off

Strany 81

82Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Obtaining Additional Publications and Information

Strany 82

9Cisco Unified CallManager 4.2(3) Call Detail Record DefinitionOL-10659-01Cisco Unified CallManager ConfigurationTimestampsTimestamps within a CDR re

Komentáře k této Příručce

Žádné komentáře

Cisco CallManager Release 3.0(10 Technické informace

Procházejte online nebo si stáhněte Technické informace pro IP telefony Cisco CallManager Release 3.0(10. Cisco CallManager Release 3.0(10 Technical information Uživatelská příručka

Shrnutí obsahu

Komentáře k této Příručce

Související produkty a manuály pro IP telefony Cisco CallManager Release 3.0(10