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Chapter 4: Collaboration 4-1
Chapter 4: Collaboration
The Cisco collaboration portfolio consists of Cisco Unified Communications, Cisco TelePresence, and Cisco
WebEx solutions and services, all of which use the network as the platform to help enable people to connect,
communicate, and collaborate from any application, device, and workspace.
This chapter includes the following three sub-chapters: Unified Communications, Video, and WebEx.
Unified Communications At-a-Glance
Product Features Page
COMMUNICATIONS INFRASTRUCTURE
Cisco AS5350XM
Universal Gateway
High performance, 1RU universal gateway offering best in class voice, fax, remote
access and session border control services
Cisco SMARTnet services available
4–6
Cisco AS5400XM
Universal Gateway
High performance, 2RU universal gateway offering best in class voice, fax, remote
access and session border control services
Cisco SMARTnet services available
4–8
Cisco AS5850
Universal Gateway
High density universal gateway for service providers and large enterprises
Cisco SMARTnet services available
4–10
Cisco Unified Border
Element
An application that terminates and reoriginates both signaling (H.323 and Session
Initiation Protocol [SIP]) and media streams (Real-Time Transport Protocol [RTP] and
RTP Control Protocol [RTCP]) while performing border interconnection services
between IP networks.
Cisco SMARTnet services available
4–12
Cisco Voice Gateways
Dedicated Cisco VG202, VG204, VG224, and VG248 Analog Voice Gateways provide
connectivity between IP networks and traditional telephones.
Cisco SMARTnet services are available.
4–13
Cisco MCS 7800 Series
Media
Convergence Servers
High availability server platform for Cisco IP telephony systems
Cisco SMARTnet services available
4–14
IP TELEPHONY
Cisco ATA Analog Telephone
Adapters
Turns any analog telephone into an IP telephone. Each of the two voice ports supports
independent telephone numbers, providing two separate lines
Cisco SMARTnet services available
4–16
Cisco Smart Business
Communications System
The Cisco Smart Business Communications System is a complete voice and unified
communication system for small businesses with up to 50 users with expansion
capabilities to 64 users.
Cisco SMARTnet services available
4–17
Cisco Unified
Communications Manager
The server-based call-processing and call-control component of the Cisco Unified
Communications Solution, offering a suite of integrated voice applications and utilities.
Available as an appliance, it is accessible through a GUI and a command-line
interface.
Essential Operate Services (ESW) are required based on server platform.
4–18
Cisco Unified
Communications Manager
Assistant
A component of the Cisco Unified Communications Manager, this PC and phone
application provides productivity tools that enhance communications between
manager and administrative assistant.
No separate services required
4–21
Cisco Unified
Communications Manager
Business Edition
Cisco Unified Communications Manager Business Edition is designed for medium-
sized businesses with up to 500 employees and up to 20 sites (19 remote sites).
The solution offers Cisco Unity Connection-based integrated voice-messaging
capabilities.
Essential Operate Services (ECD) that covers the MCS server hardware replacement
and software support are required.
4–21
Cisco Unified
Communications Manager
Express
Cisco IOS Software-based call control supported on standard Cisco Integrated
Services Routers
Included in the Cisco SMARTnet services when originally purchased router or
Cisco Unified Communications 500 Series for Small Business.
4–22
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Strany 1 - Chapter 4: Collaboration

Chapter 4: Collaboration 4-1Chapter 4: CollaborationThe Cisco collaboration portfolio consists of Cisco Unified Communications, Cisco TelePresence

Strany 2

4-10 Chapter 4: CollaborationFor More InformationFor more information about the Cisco AS5400XM Universal Gateway, visit: http://www.cisco.com/en/

Strany 3

Chapter 4: Collaboration 4-11• The gateway is interoperable with the Cisco Signaling System 7 (SS7) Interconnect for Voice Gateway (signaling gat

Strany 4

4-12 Chapter 4: CollaborationFor More InformationFor more information about the Cisco AS5850 Universal Gateway, visit: http://www.cisco.com/en/US

Strany 5 - Video At-a-Glance

Chapter 4: Collaboration 4-13Selected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Border El

Strany 6 - Unified Communications

4-14 Chapter 4: CollaborationIdeal for Companies That Need These FeaturesSelected Part Numbers and Ordering InformationFor More InformationFor mo

Strany 7

Chapter 4: Collaboration 4-15Cisco MCS 7828The Cisco MCS 7828 is a more powerful variant of the Cisco MCS 7825 for use with Cisco Unified Communi

Strany 8

4-16 Chapter 4: CollaborationFor More InformationFor more information about the Cisco Media Convergence Server, visit: http://www.cisco.com/go/mc

Strany 9

Chapter 4: Collaboration 4-17For More InformationFor more information about the Cisco ATA analog telephone adapters, visit: http://www.cisco.com/

Strany 10 - Key Features

4-18 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationLicense-based upgrades are available for the Unified Communications 50

Strany 11 - Specifications

Chapter 4: Collaboration 4-19• Early offer support with G.729 on Session Initiation Protocol (SIP) trunks provides the savings of low-bandwidth c

Strany 12 - Cisco Unified Border Element

4-2 Chapter 4: CollaborationCisco Unified Survivable Remote Site Telephony (SRST)Cisco Unified Survivable Remote Site Telephony (SRST) Software i

Strany 13 - Cisco Voice Gateways

4-20 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Communica

Strany 14

Chapter 4: Collaboration 4-21Included with Cisco Unified Communications Manager, Cisco Unified Communications Manager Assistant provides the call

Strany 15

4-22 Chapter 4: CollaborationUser and Administrator FeaturesFor a summary of user and administrator features, please refer to the Cisco Unified C

Strany 16

Chapter 4: Collaboration 4-23Selected Part Numbers and Ordering InformationCisco Integrated Service Routers Unified Communications Bundles that i

Strany 17

4-24 Chapter 4: Collaboration* The number of phones supported by SRST have been changed to multiples of 5 starting with Cisco IOS Software Releas

Strany 18

Chapter 4: Collaboration 4-25Selected Part Numbers and Ordering InformationFor More InformationFor more information on the Cisco Unified SIP Phon

Strany 19

4-26 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco Unified IP Ph

Strany 20

Chapter 4: Collaboration 4-27Wideband audioLimited Limited Limited No YesiLBC supportYe s Ye s Ye s N o N o“5-way” navigation clusterNo No No No

Strany 21

4-28 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco Unified IP Ph

Strany 22

Chapter 4: Collaboration 4-29• One call queue and three directory search options allow the department administrators to quickly find call destina

Strany 23

Chapter 4: Collaboration 4-3Cisco Unified Presence• This standards-based platform collects information from multiple sources about user availabil

Strany 24

4-30 Chapter 4: Collaborationlocation, eliminating the need to update the Automatic Location Information (ALI) database when an IP phone is reloc

Strany 25

Chapter 4: Collaboration 4-31Key Features• Works with Cisco Unified Video Advantage: Cisco IP Communicator brings video telephony to the telecomm

Strany 26

4-32 Chapter 4: CollaborationSelected Part Number and Ordering InformationConfiguration and ordering of Cisco Unified Application Environment pro

Strany 27

Chapter 4: Collaboration 4-33Cisco Unified MeetingPlace Express, part of the Cisco Unified Communications family of products, is an integrated vo

Strany 28

4-34 Chapter 4: CollaborationFor More InformationFor more information about Cisco Unified MeetingPlace Express, visit: http://www.cisco.com/go/me

Strany 29 - Cisco Emergency Responder

Chapter 4: Collaboration 4-35• Voice messages—Access secure Cisco Unity or Cisco Unity Connection encrypted voicemail messages—view, play back, s

Strany 30 - Cisco IP Communicator

4-36 Chapter 4: CollaborationIdeal for Companies That Need these FeaturesKey Features• Integrated Cisco IP softphone—Click to call directly from

Strany 31

Chapter 4: Collaboration 4-37Cisco Unity Express provides integrated messaging, voicemail, Automated Attendant services, and optional interactive

Strany 32

4-38 Chapter 4: CollaborationCisco Unity unified messaging is a reliable, secure, scalable, and full-featured unified messaging platform.Key Feat

Strany 33

Chapter 4: Collaboration 4-39For More InformationFor more information about the Cisco Unified Messaging Gateway, visit: http://www.cisco.com/go/u

Strany 34

4-4 Chapter 4: CollaborationCisco Mobile SupervisorA free application available from Apple Inc’s App Store. Cisco Mobile Supervisor is an extensi

Strany 35 - Cisco Unified Presence

4-40 Chapter 4: CollaborationFor More InformationFor more information about Cisco Unified Communications Manager Express, visit: http://www.cisco

Strany 36 - Cisco Unity Connection

Chapter 4: Collaboration 4-41Selected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Mobile Co

Strany 37 - Cisco Unity Express

4-42 Chapter 4: Collaboration- The list of agents (along with their states) belonging to the selected CSQ • A list of agents (along with their

Strany 38 - Cisco Unity Unified Messaging

Chapter 4: Collaboration 4-43Selected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Contact C

Strany 39

4-44 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Contact C

Strany 40

Chapter 4: Collaboration 4-45conduct business in new and innovative ways–with or without a live agent. The Unified CVP solution offers a unique c

Strany 41 - Cisco Mobile Supervisor

4-46 Chapter 4: CollaborationThe Cisco Unified Intelligence Suite comprises two components: Intelligence Center and the Archiver data repository.

Strany 42 - Nokia Call Connect for Cisco

Chapter 4: Collaboration 4-47• Cisco Unified Intelligent Contact Management Enterprise gives customers the choice to interact through their phone

Strany 43

4-48 Chapter 4: CollaborationCisco Unified Workspace Licensing allows organizations to cost-effectively access a wide range of Cisco Unified Comm

Strany 44

Chapter 4: Collaboration 4-49Selected Part Numbers and Ordering InformationFor More InformationFor more information about Cisco Unified Workspace

Strany 45 - Cisco Unified Expert Advisor

Chapter 4: Collaboration 4-5Cisco Unified Workspace LicensingCisco Unified Workspace Licensing allows organizations to cost-effectively access a

Strany 46

4-50 Chapter 4: CollaborationFor More InformationFor more information about Cisco Unified Communications Software Subscription, visit: http://www

Strany 47

Chapter 4: Collaboration 4-51not the technology. And thanks to the simplicity and reliability of this solution, you can focus your IT resources o

Strany 48

4-52 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 49

Chapter 4: Collaboration 4-53The Cisco TelePresence System 1000 is ideal for small group or one-on-one meetings around the “virtual table”. Two C

Strany 50 - Cisco TelePresence System

4-54 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 51 - Cisco TelePresence System 500

Chapter 4: Collaboration 4-55Selected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 52

4-56 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 53

Chapter 4: Collaboration 4-57The Cisco TelePresence 3200 is ideal for large group meetings with many participants in a single location, connectin

Strany 54

4-58 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 55

Chapter 4: Collaboration 4-59For More InformationFor more information about the Cisco TelePresence System, visit: http://www.cisco.com/go/telepre

Strany 56

4-6 Chapter 4: CollaborationUnified CommunicationsThe Cisco AS5350XM Universal Gateway is a 1-rack-unit (1RU) gateway supporting 2- to 16-port T1

Strany 57

4-60 Chapter 4: CollaborationSelected Part Numbers and Ordering InformationFor More InformationFor more information about the Cisco TelePresence

Strany 58 - Cisco TelePresence Manager

Chapter 4: Collaboration 4-61• Multiresolution recording• Synchronized data recording•SecuritySpecificationsSelected Part Numbers and Ordering In

Strany 59

4-62 Chapter 4: CollaborationCritical to delivering the innovative Cisco TelePresence experience are integrated services delivered by our certifi

Strany 60

Chapter 4: Collaboration 4-63• High-definition (HD) conferencing—The Cisco Unified Videoconferencing 3545 System fully supports standards-based H

Strany 61

4-64 Chapter 4: CollaborationWebExCisco WebEx Meeting Center allows business professionals to easily and reliably reach across the web to collabo

Strany 62 - Cisco Unified Video Advantage

Chapter 4: Collaboration 4-65• Provide remote learners with hands-on access to software training with Cisco WebEx Hands-On Labs. Accelerate the r

Strany 63

4-66 Chapter 4: CollaborationIdeal for Companies That Need These FeaturesKey Features• View and control at application and desktop level—When pro

Strany 64 - Cisco WebEx Training Center

Chapter 4: Collaboration 4-67For More InformationFor more information about Cisco WebEx Connect, visit: http://www.webex.com/enterprise/webex-con

Strany 65 - Cisco WebEx Support Center

4-68 Chapter 4: Collaboration

Strany 66 - Cisco WebEx Connect

Chapter 4: Collaboration 4-7• This universal gateway offers best-in-class voice, fax, remote access, and session-border-control (SBC) services.•

Strany 67 - Cisco WebEx Advanced Services

4-8 Chapter 4: CollaborationFor More InformationFor more information about the Cisco AS5350XM Universal Gateway, visit: http://www.cisco.com/en/U

Strany 68

Chapter 4: Collaboration 4-9• This gateway includes the following feature cards: 4 or 8 T1/E1/Primary Rate Interface (PRI) feature cards (ISDN ca

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