Cisco Unity Express Voice-Mail System User’s Guide
Managing Greetings
2
Cisco Unity Express Release 2.1
Managing Greetings
Greetings are messages that callers hear when they reach your voice mail. You can have the following
greetings:
• standard greeting—the normal greeting played to callers when they reach your voice mail. This can
be either the default system greeting (“Sorry, <extension xxxx>/<user name> is not available”) or a
greeting that you have recorded and chosen as your own standard greeting.
• alternate greeting—the alternate greeting that is recorded by you and is turned on or off using the
voice-mail menu. This greeting is used as an alternative to your standard greeting; for example, if
you are on vacation, you can record a special greeting that is played to callers during the time that
you are away.
To manage greetings:
Step 1 Perform steps in “Accessing Cisco Unity Express by Phone” to reach the main voice-mail menu.
Step 2 Press 4 to access the Setup Options menu.
Step 3 Press 1 to access the Greetings menu. Your active greeting plays.
• To rerecord your current greeting, press 1. See “Rerecording Your Current Greeting”.
• To turn on or turn off your alternate greeting, press 2. See “Turning Alternate Greetings On and Off”.
• To rerecord your standard and alternate greetings, press 3. See “Rerecording Your Standard
Greeting” and “Rerecording Your Alternate Greeting”.
• To hear all greetings, press 4. See “Reviewing All Greetings”.
Rerecording Your Current Greeting
Step 1 After your current greeting plays, press 1 to rerecord your current greeting.
Step 2 At the tone, speak your greeting. When finished, press #.
Step 3 Your newly recorded greeting plays. To accept this greeting and continue, press #. To rerecord, press 1.
Turning Alternate Greetings On and Off
Step 1 To turn on or turn off your alternate greeting, press 2 in the Greetings menu.
Step 2 If your alternate greeting is turned on, the system plays your alternate greeting. Press 2 to turn off your
alternate greeting.
If your alternate greeting is not turned on, press 2 to turn it on.
If you have not yet recorded an alternate greeting, or want to rerecord your alternate greeting, perform
the steps in Rerecording Your Alternate Greeting.
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