Cisco 7970 Series Uživatelský manuál

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Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco Unified IP Phone 7970 Series
Phone Guide for
Cisco Unified
Communications Manager 6.1(3)
(SCCP and SIP)
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Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

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-10 OL-16993-01 Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:h

Strany 3 - Common Phone Tasks

Getting StartedCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -11 Depending on the quality of these de

Strany 4 - Button Icons

-12 OL-16993-01 Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony netwo

Strany 5 - Contents

Connecting Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -13 Removing the Hookswitch Clip (

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-14 OL-16993-01 Registering with TAPSAfter your phone is connected to the network, your system administrator might ask you to auto-register your phone

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An Overview of Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -15 An Overview of Your PhoneY

Strany 8 - Index 85

-16 OL-16993-01 1097586432116 171112131415186428

Strany 9 - Getting Started

An Overview of Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -17 Item Description For more

Strany 10 - -10 OL-16993-01

-18 OL-16993-01 Understanding Lines vs. CallsTo avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a dir

Strany 11 - Accessibility Features

An Overview of Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -19 • Calls—Each line can su

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-20 OL-16993-01 Understanding Touchscreen FeaturesThis is what your main touchscreen might look like with active calls and several feature menus open.

Strany 14 - Headset Information

An Overview of Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -21 Choosing Touchscreen Items

Strany 15 - An Overview of Your Phone

-22 OL-16993-01 Caution Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate ph

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An Overview of Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -23 Accessing the Help System

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-24 OL-16993-01 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol)

Strany 18 - Understanding Lines vs. Calls

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -25 Basic Call HandlingYou can perfo

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-26 OL-16993-01 • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information

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Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -27 Dial from a Personal Address Boo

Strany 21 - Choosing Touchscreen Items

-28 OL-16993-01 Place a call using Fast DialNote Before using this option, your system administrator must configure this feature and assign a service

Strany 22 - If you want to... Then

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -29 Answering a CallYou can answer a

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Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates

Strany 24 - Understanding SIP vs. SCCP

-30 OL-16993-01 TipIf parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Strany 25 - Basic Call Handling

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -31 Using Hold and ResumeYou can hol

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-32 OL-16993-01 Using MuteWith Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speaker

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Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -33 Switching an In-Progress Call to

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-34 OL-16993-01 Transferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the call.Tips • If on-h

Strany 29 - Answering a Call

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -35 Sending a Call to a Voice Messag

Strany 30 - Ending a Call

-36 OL-16993-01 You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Option

Strany 31 - Using Hold and Resume

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -37 Your intercom lines still ring w

Strany 32 - Using Mute

-38 OL-16993-01 Using ConferenceConference allows you to call each participant. Conference is available on most phones.If you want to... Then...Create

Strany 33 - Viewing Multiple Calls

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -39 Using Join(SCCP phones only)Join

Strany 34 - Transferring Calls

GPickUp Answer a call ringing in another groupiDivert Send or redirect a call to a voice message systemJoin (SCCP only)Join together existing calls t

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-40 OL-16993-01 Using cBargeYou can create a conference by using cBarge to add yourself to a call on a shared line.Using Meet-MeMeet-Me conferencing a

Strany 36 - Using Do Not Disturb

Basic Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -41 Viewing or Removing Conference P

Strany 37 - Making Conference Calls

-42 OL-16993-01 • You cannot place an intercom call on hold.Note If you log into your desk phone every day using your Extension Mobility profile, ma

Strany 38 - Using Conference

Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -43 Advanced Call HandlingAdvance

Strany 39 - Using Join

-44 OL-16993-01 Picking Up a Redirected Call on Your PhoneCall PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting

Strany 40 - Using Meet-Me

Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -45 • Pressing OPickUp or Other

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-46 OL-16993-01 Tips • You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system adminis

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Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -47 Understanding Shared LinesRem

Strany 43 - Advanced Call Handling

-48 OL-16993-01 Single-button and Multi-touch BargeYour system administrator determines whether the barge feature on your phone (cBarge or Barge) oper

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Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -49 Preventing Others from Viewin

Strany 45 - to connect to the call

Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -5 ContentsGetting Started 9Using this Guide 9Findi

Strany 46 - Using a Shared Line

-50 OL-16993-01 Using BLF to Determine a Line StateBusy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with

Strany 47 - Understanding Shared Lines

Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -51 Making and Receiving Secure C

Strany 48 - Using Barge Features

-52 OL-16993-01 Prioritizing Critical Calls(SCCP phones only)In some specialized environments, such as military or government offices, you might need

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Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -53 –Put the call on hold –Tra

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-54 OL-16993-01 Managing Business Calls Using a Single Phone NumberWith Mobile Connect and Mobile Voice Access installed, you can use your cellular ph

Strany 51 - Tracing Suspicious Calls

Advanced Call HandlingCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -55 Tips • When calling Mobile V

Strany 52 - Prioritizing Critical Calls

-56 OL-16993-01 Using a Handset, Headset, and SpeakerphoneYou can use your phone with a handset, headset, or speakerphone.If you want to... Then...Use

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Using a Handset, Headset, and SpeakerphoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -57 Obtaining

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-58 OL-16993-01 Changing Phone SettingsYou can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other setting

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Changing Phone SettingsCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -59 Customizing the TouchscreenY

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-6 OL-16993-01 Using Mute 32Switching Between Multiple Calls 32Switching an In-Progress Call to Another Phone 33Viewing Multiple Calls 33Trans

Strany 57 - Using AutoAnswer

-60 OL-16993-01 Using Call Logs and DirectoriesThis section describes how you can use call logs and directories. To access both features, use the Dire

Strany 58 - Changing Phone Settings

Using Call Logs and DirectoriesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -61 Tip(SCCP phones only

Strany 59 - Customizing the Touchscreen

-62 OL-16993-01 Directory DialingDepending on configuration, your phone can provide corporate and personal directory features: • Corporate Directory—

Strany 60 - Using Call Logs

Using Call Logs and DirectoriesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -63 Using Personal Direc

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-64 OL-16993-01 Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory. • Personal Direc

Strany 62 - Directory Dialing

Accessing Voice MessagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -65 Accessing Voice MessagesTo

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-66 OL-16993-01 Using the Cisco Unified CM User Options Web PagesYour Cisco Unified IP Phone is a network device that can share information with other

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -67 Co

Strany 65 - Accessing Voice Messages

-68 OL-16993-01 Configuring Fast Dials on the WebThis section describes how to assign Fast Dials from your User Options web pages.Search for a PAB ent

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -69 Ti

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -7 Managing Business Calls Using a Single Phone Number

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-70 OL-16993-01 Note For help using speed-dial features, see Speed Dialing, page 43.If you want to... Then do this after you log in...Set up speed-dia

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -71 Se

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-72 OL-16993-01 Controlling User Settings on the WebUser settings include your password, PIN, and language (locale) settings.Add a service to an avail

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -73 Ti

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-74 OL-16993-01 Change the audible voice message indicator setting per line1. Choose User Options > Device.2. Choose a phone from the Name drop-dow

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -75 Se

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-76 OL-16993-01 Add a new remote destination1. Choose User Options > Mobility Settings > Remote Destinations.2. Select the device from the Name

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Using the Cisco Unified CM User Options Web PagesCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -77 Us

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-78 OL-16993-01 Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Ma

Strany 77 - Using Cisco WebDialer

Understanding Additional Configuration OptionsCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -79 Under

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-8 OL-16993-01 Viewing Phone Administration Data 82Using the Quality Reporting Tool 82Cisco One-Year Limited Hardware Warranty Terms 83Index 8

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-80 OL-16993-01 Share phones or office space with coworkersConsider using: • Call Park to store and retrieve calls without using the transfer featur

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Troubleshooting Your PhoneCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -81 Troubleshooting Your Phon

Strany 81 - Troubleshooting Your Phone

-82 OL-16993-01 Viewing Phone Administration DataYour system administrator might ask you to access administration data on your phone for troubleshooti

Strany 82 - Symptom Explanation

Cisco One-Year Limited Hardware Warranty TermsCisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -83 Cisco

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-84 OL-16993-01

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -85 IndexAAbbreviated Dialing 43, 69Address Book Synchr

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-86 OL-16993-01 muting 32parking 45placing 25, 26prevent barging of 49prioritizing 52redirecting while ringing 44reporting problems with 82secure 51st

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -87 FFAC 27, 81Fast Dialsusing on phone 63Fast Dials, c

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-88 OL-16993-01 line buttons 17linesand call forwarding 35, 73and call states 19and using BLF 50buttons for 17description of 18icons for 19number of c

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -89 placed calls, records of 60placing calls, options f

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Cisco Unified IP Phone 7970 Series Phone Guide for Cisco Unified Communications Manager 6.1(3) -9 Getting StartedUsing this GuideThis guide provides y

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-90 OL-16993-01 Ttabs, on touchscreen 20TABSynch 69TAPS 14Tool for Auto-Registered Phones Support 14touchscreenadjusting contrast 59changing language

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Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0

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